Privacy Policy

Effective Date: 18 March 2025
 

Introduction

Discover Adelaide is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, book a tour, or interact with us in any other way. We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our services, you agree to the terms outlined in this Privacy Policy.

Information We Collect
We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.

• Booking Information: Tour preferences, payment details, special requests, and details regarding your tour booking.

• Demographic Information: Age, gender, nationality, and travel preferences.

• Other Information: Any other information you provide voluntarily through feedback, surveys, or communication with us.

We collect personal information directly from you when you book a tour, register on our website, contact us, or interact with us in other ways.

How We Use Your Information
We may use your personal information for the following purposes:

• To provide and manage our tour services, including booking, scheduling, and customer support.

• To process payments and manage financial transactions.

• To improve our services and customise our offerings based on your preferences and feedback.

• To communicate with you about bookings, promotions, special offers, and important updates related to our services.

• To comply with legal obligations, resolve disputes, and enforce our agreements.

How We Share Your Information
We may disclose your personal information to third parties in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in running our business, including payment processors, customer service providers, and tour operators.

• Legal Requirements: We may disclose your personal information if required to do so by law, regulation, or legal process (such as a court order).

• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction.

We will never sell your personal information to third parties.

Data Security
We implement a range of security measures to protect your personal information, including encryption and secure storage methods. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

Accessing and Correcting Your Information
You have the right to access and correct the personal information we hold about you. If you wish to update, delete, or request a copy of your information, please contact us at the details provided below.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements.
 

International Transfers

If you are located outside of Australia, your personal information may be transferred to and processed in Australia or other jurisdictions where we or our service providers operate. By using our services, you consent to the transfer of your personal information.

Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to enhance your user experience on our website. These technologies help us analyse website traffic, improve functionality, and deliver tailored content.

You can control cookie settings through your browser settings, but please note that disabling cookies may affect your ability to use some features of our website.

Children's Privacy

Our services are not intended to be booked by children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.
 

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the "Effective Date" at the top of this Privacy Policy will be updated accordingly.

Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

Discover Adelaide
Email: info@discoverad.com.au
Phone: 0411 230 491